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Tees premium quality, perfect fit, ultimate comfort, and bold style for confident everyday wear.
FAQ v2
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
For example, do you accept:
- Credit and Debit Cards (Visa, Mastercard, RuPay)?
- UPI (like Google Pay, PhonePe, Paytm)?
- Net Banking?
- Wallets (like Paytm Wallet)?
- Cash on Delivery (COD)?
A: Absolutely. Your security is our highest priority. We have implemented multiple layers of security to ensure your payment information is safe.
Here’s how we protect you:
- We Don’t Store Your Card Details: ZEN-G does not store any of your sensitive payment information like credit card numbers, CVV, or expiry dates on our servers.
- Trusted Payment Gateways: All transactions are processed through highly secure and trusted third-party payment gateways that are PCI-DSS compliant. This is the most stringent security standard for handling card information.
- SSL Encryption: Our entire website, including the checkout page, uses SSL (Secure Sockets Layer) encryption. You can see a padlock icon (🔒) in your browser’s address bar, which means all data passed between your browser and our server is scrambled and kept confidential.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
A: If your payment does not go through, please don’t worry. This can happen for a number of reasons.
What to do first: We recommend you try the following steps:
- Double-check your details: Make sure you have entered the correct information for your credit/debit card, UPI ID, or net banking.
- Try an alternative method: If one payment option fails, please try another one. For example, if your card is declined, you could try UPI.
- Check your connection: A weak internet connection can sometimes interrupt the payment process.
What if my money was debited, but the order was not placed?
This is a rare situation, but if it happens, your money is completely safe.
When a payment fails after the money has been debited, it is usually held by the payment gateway or your bank. It will be automatically refunded to your original payment source. This process typically takes 5-7 business days, depending on your bank’s policies.
If you do not receive the refund within this timeframe, please contact us with your transaction details, and we will immediately assist you in tracking the payment.
Order Returns
A: We have a simple and straightforward return policy. You can request a return under the following conditions:
Eligibility: We accept returns only if you have received a wrong item (e.g., different color or design) or a product with a manufacturing defect (e.g., torn or damaged). We do not accept returns for size-related issues, so please check the size chart carefully before ordering.
Timeframe: A return request must be raised within 24 hours of the product being delivered.
Condition: The item must be in its original condition—completely unused, unwashed, and with all original tags and packaging intact.
Proof: To process a return, a clear photo of the defect or the wrong item is mandatory.
Refunds: Once your return is approved, the refund will be processed to your original payment method within 24-48 hours. Please note that for prepaid orders, the payment gateway fee (2-3%) is non-refundable. For Cash on Delivery (COD) orders, a flat fee of ₹50 is non-refundable.
For a more detailed breakdown, please refer to our full Return & Refund Policy page.
A: Returning an item with ZEN-G is a simple process. Just follow these steps:
Check Eligibility: First, please make sure your item is eligible for a return. As per our policy, we only accept returns for wrong or defective items, and the request must be made within 24 hours of delivery.
Gather Proof: Take a clear photo (or a video, which is optional) of the defect or the wrong item you have received. This is a mandatory step.
Contact Us: Reach out to our customer support team through one of the following channels:
- WhatsApp: +91 8250398665
- Email: Contact@zen-g.in
Provide Details: In your message, please include the following information to help us process your request quickly:
- Your Order ID
- The reason for the return (e.g., “Received wrong color” or “T-shirt is torn”)
- The photos/videos of the product issue
Await Instructions: Our support team will review your request. Once it’s approved, we will guide you through the next steps, including the pickup of the returned item.
Q: Who pays for the return shipping?
A: We do! If you have received a wrong or defective item, you do not have to pay for the return shipping.
For all eligible returns that meet our policy criteria, we will arrange a reverse pickup from your address at no cost to you. Our team will coordinate with our courier partner to collect the item. All you need to do is keep the package ready.
This is our way of ensuring you have a completely hassle-free experience when a mistake occurs on our part.
NO SORRY…