Privacy Policy

Last Updated: June 16, 2025

ZEN-G (“we,” “our,” “us”) is fully committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website or make a purchase from us.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide you with the best possible experience:

• Information You Provide to Us:

  • Identity & Contact Information: Your name, email address, shipping address, billing address, and phone number, which you provide when creating an account or making a purchase.
  • Communication Information: Records of emails, chats, or other communications between us when you contact us for customer support.

• Information We Collect Automatically:

  • Device and Browser Information: Your IP address, browser type, operating system, and the device you use to access our website.
  • Usage Information: The pages you view, the products you click on, and the time you spend on our website. This information is collected through cookies and other tracking technologies.

• Payment Information:

  • When you make a purchase, your payment is processed by our secure payment gateway partner. We do not store any of your sensitive payment details like credit card numbers, debit card numbers, or net banking information.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Fulfill Your Orders:

  • To process, pack, and ship your orders.
  • To send you order confirmations, shipping updates, and delivery information.

• To Provide Customer Service:

  • To respond to your questions, requests, and complaints.
  • To manage the return and refund process.

• For Marketing and Communication:

  • With your consent, to send you emails or messages about our new products, special offers, and promotions.
  • You can unsubscribe from our marketing list at any time.

• To Improve Our Services:

  • To understand how customers use our website so we can improve the site design and user experience.
  • To analyze which products are the most popular.

• For Security and Legal Purposes:

  • To prevent and detect fraud.
  • To enforce our terms and conditions.

3. Do We Share Your Information?

We value your privacy. We do not sell or rent your personal information to third parties.

Your information is shared only with the following trusted partners who help us provide our services:

• Courier and Delivery Partners: Your name, address, and phone number are shared with them to deliver your order to you.
• Payment Gateway Partners: To securely process your payments.
• Marketing Service Providers: Who help us send promotional emails on our behalf (only with your consent).

4. Cookies

Cookies are small text files that are stored on your device. We use cookies to improve your experience, such as:

• Keeping you logged in.
• Remembering items in your shopping cart.
• Analyzing website traffic.

You can disable cookies through your browser’s settings, but doing so may prevent some features of our website from functioning correctly.

5. Security of Your Information

We have implemented reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, or loss. However, no transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Whenever we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• WhatsApp: +91 8250398665
• Email: Contact@zen-g.in