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Refund and Returns Policy

Welcome to ZEN-G! We’ve designed our policy to be as simple and clear as possible. Please use the tables below to understand everything about our return and refund process.

Can I Return My Product? (Eligibility Check)

Use this table to see if your reason for return is valid.

Reason for Return Is it Eligible? Details / Examples
Wrong Product Received ✅ Yes You received a different color, design, or product than what you ordered.
Manufacturing Defect ✅ Yes The T-shirt is torn, has a hole, or has bad stitching.
I ordered the wrong size ❌ No We do not accept returns for size issues. Please check the size chart carefully before buying.
I don’t like the product ❌ No Returns based on personal preference are not accepted.
 
The 3 Golden Rules for a Valid Return

If your reason is eligible, you must follow these 3 rules for a successful return.

Rule Requirement Important Note
Rule #1: Time Limit You must contact us within 24 hours of the product being delivered. Requests made after 24 hours will be rejected. The clock starts from the delivery time.
Rule #2: Proof Photo is Compulsory. A clear photo showing the issue is required. A video is optional but highly recommended as it helps us approve your return faster.
Rule #3: Product Condition The product must be 100% Unused and Unwashed. It should be in its original packaging with all tags attached. Used items will not be accepted.
 
The Refund Process – What Happens Next?

After you send the product back, here is what happens.

Step What We Do Timeline
Step 1: Item Received We receive the returned product at our warehouse. 3-7 business days (depends on courier).
Step 2: Quality Check Our team inspects the item to ensure it follows the rules from Table 2. 24 hours after receipt.
Step 3: Refund Approved If the quality check is successful, we approve the refund. Immediately after the quality check.
Step 4: Money Credited We process the refund to your original payment source. 24-48 business hours after approval.
 
 Understanding Your Final Refund Amount

This table explains the non-refundable charges.

Payment Method Your Order Value (Example) Non-Refundable Charge Final Refund You Receive
Prepaid Orders (Card, UPI, etc.) ₹1,000 Payment Gateway Fee (Approx. 2-3% of order value) ~ ₹970 – ₹980
Cash on Delivery (COD) ₹1,000 Flat COD & Shipping Fee of ₹50 ₹950 <br/>(₹1,000 – ₹50)
 
How to Start Your Return
Return Request

We hope this table-based format makes everything perfectly clear! For any other questions, feel free to contact us.

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