Terms & Conditions

Last Updated: June 16, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the https://www.zen-g.com website (the “Service”) operated by ZEN-G (“us,” “we,” or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your data.

2. Eligibility

By using this Service, you represent and warrant that you are at least 18 years of age or are accessing the Service under the supervision of a parent or legal guardian.

3. Account & Registration Obligations

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must notify us immediately of any breach of security or unauthorized use of your account.

4. Product Information & Pricing

• We strive to be as accurate as possible in the description of our products. However, we do not warrant that product descriptions, colors, or other content of the Service is completely accurate, complete, reliable, or error-free. The colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.
• All prices are listed in Indian Rupees (INR).
• Prices and availability of products are subject to change without prior notice.

5. Order Acceptance & Payment

• When you place an order, it constitutes an offer to us to buy a product. We reserve the right to accept or reject this offer at our discretion.
• We accept various payment methods, as listed in our FAQ section. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6. Shipping and Delivery

• We will make every effort to deliver your order within the estimated delivery time. However, these are estimates and we are not liable for any delay in delivery.
• The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the courier service.
• You are responsible for providing the correct and complete shipping address. We are not responsible for delays or losses resulting from an incorrect address.

7. Returns, Refunds, and Cancellations

All returns and refunds are governed by our Return & Refund Policy, which is incorporated here by reference. Please review it in full to understand the conditions and process for returning an item. We do not offer cancellations once an order has been shipped.

8. Intellectual Property Rights

All content included on this website, such as text, graphics, logos, button icons, images, and software, is the property of ZEN-G or its content suppliers and is protected by Indian and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from this content without our express written permission. The ZEN-G name and logo are trademarks of ZEN-G and may not be used in connection with any product or service that is not ours.

9. Limitation of Liability

To the maximum extent permitted by law, ZEN-G shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorized access, use, or alteration of your transmissions or content.

10. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Your City, e.g., Mumbai], India.

11. Changes to Terms & Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms & Conditions on this page and updating the “Last Updated” date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

• WhatsApp: +91 8250398665
• Email: Contact@zen-g.in